Child Support Call Center Agent
Job Summary
Working remotely on a full-time basis, the Child Support Call Center Agent will manage inbound inquiries for the New Jersey Department of Human Services, addressing customer questions regarding child support payments and account histories while ensuring adherence to approved procedures and guidelines.
Key Responsibilities
- Respond to telephone inquiries and concerns, ensuring quality and integrity of calls
- Research and resolve inquiries related to child support payments and account histories
- Document customer calls accurately and communicate available services and resources
Required Qualifications
- High School diploma or GED
- 2 years of high-volume call center or customer service experience
- Experience with data entry and database documentation
- Ability to operate a computer with specific technical requirements, including dual monitors
- Background and drug screening required
Complete Job Description
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