Child Support Call Center Agent
Job Summary
Working remotely on a full-time basis, the Child Support Call Center Agent will handle inbound inquiries for the New Jersey Department of Human Services, addressing customer questions about child support services and account histories while ensuring call quality and integrity.
Key Responsibilities
- Respond to telephone inquiries and concerns using approved procedures and guidelines
- Research and resolve customer inquiries regarding child support payments and account histories
- Document customer calls accurately and communicate available service options to clients
Required Qualifications
- High School diploma or GED
- Two years of high-volume call center or customer service experience
- Experience with data entry and database documentation
- Must have personal equipment that meets specified technical requirements
- Ability to type at least 30 words per minute
Complete Job Description
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