Child Support Call Center Agent
Job Summary
Working remotely on a full-time basis, the Child Support Call Center Agent will manage inbound calls for the New Jersey Department of Human Services, addressing customer inquiries related to child support services and ensuring accurate information is provided.
Key Responsibilities
- Respond to telephone inquiries and concerns while adhering to approved procedures and maintaining call quality
- Research and resolve customer inquiries regarding child support payment histories and account details
- Document customer calls accurately and provide information on available services and resources
Required Qualifications
- High School diploma or GED
- 2 years of high-volume call center or customer service experience
- Experience with data entry and database documentation
- Own equipment that meets specified technical requirements, including two monitors
- Internet speed of at least 400 Mbps
Complete Job Description
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