Child Support Call Center Agent
Job Summary
Handling inquiries for the New Jersey Department of Human Services, the full-time Child Support Call Center Agent will respond to inbound calls, address customer concerns, and provide accurate information while working remotely.
Key Responsibilities
- Respond to telephone inquiries and concerns using approved procedures and guidelines
- Answer questions regarding child support payment histories and account details
- Gather information, research inquiries, and document customer calls appropriately
Required Qualifications
- High School diploma or GED
- 2 years of high-volume call center or customer service experience
- Experience with data entry and database documentation
- Ability to type at least 30 words per minute
- Own compatible equipment, including a computer with specific technical specifications
Complete Job Description
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