Child Support Call Center Agent
Job Summary
Handling inbound inquiries for the New Jersey Department of Human Services, the full-time Child Support Call Center Agent will research and provide accurate information regarding child support services while working remotely.
Key Responsibilities
- Respond to telephone inquiries and concerns using approved procedures and guidelines
- Address questions related to child support payment histories and account details
- Gather information, research inquiries, and document customer calls appropriately
Required Qualifications
- High School diploma or GED
- Two years of high-volume call center or customer service experience
- Experience with data entry and database documentation
- Proficient typing speed of at least 30 WPM
- Own compatible equipment, including two monitors and a PC running Windows 10
Complete Job Description
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