Child Support Call Center Agent
Job Summary
Providing customer support for the New Jersey Department of Human Services, the full-time Child Support Call Center Agent will manage inbound inquiries and deliver accurate information on child support services while working remotely.
Key Responsibilities
- Respond to telephone inquiries and concerns using approved procedures and guidelines
- Address questions regarding child support payment history and account details
- Gather information, research inquiries, and document customer calls appropriately
Required Qualifications
- High School diploma or GED
- 2 years of high-volume call center or customer service experience
- Experience with data entry and database documentation
- Typing speed of at least 30 words per minute
- Must have personal equipment that meets specified technical requirements
Complete Job Description
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