Child Support Call Center Agent
Job Summary
Working remotely in a full-time capacity, the Child Support Call Center Agent will manage inbound inquiries for the New Jersey Department of Human Services, addressing customer concerns related to child support payments and account histories while ensuring quality service.
Key Responsibilities
- Respond to telephone inquiries and concerns using approved procedures and guidelines
- Research and resolve customer inquiries, documenting calls appropriately
- Reset personal identification for callers unable to self-serve in the Interactive Voice Response system
Required Qualifications
- High School diploma or GED
- Two years of high-volume call center or customer service experience
- Experience with data entry and database documentation
- Own compatible equipment, including two screens/monitors and a PC
- Internet speed of at least 400 Mbps
Complete Job Description
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