Child Support Call Center Agent
Job Summary
Working remotely as a full-time Child Support Call Center Agent, the candidate will handle inbound inquiries for the New Jersey Department of Human Services, addressing customer concerns, providing accurate information, and documenting interactions effectively.
Key Responsibilities
- Respond to telephone inquiries and concerns using approved procedures while ensuring call quality
- Provide information on child support payment histories and account details
- Research and resolve customer inquiries, documenting calls appropriately
Required Qualifications
- High School diploma or GED
- 2 years of high-volume call center or customer service experience
- Experience with data entry and database documentation
- Own a compatible PC with specific hardware requirements
- Internet speed of at least 400 Mbps
Complete Job Description
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