Child Support Call Center Agent
Job Summary
Providing support for the New Jersey Department of Human Services, the full-time Child Support Call Center Agent will manage inbound inquiries regarding child support services, ensuring accurate information is delivered while working remotely.
Key Responsibilities
- Respond to telephone inquiries and concerns using approved procedures and guidelines
- Research and resolve customer inquiries related to child support payments and account histories
- Document customer calls and communicate available services and resources effectively
Required Qualifications
- High School diploma or GED
- 2 years of high-volume call center or customer service experience
- Experience with data entry and database documentation
- Must have personal equipment that meets specified technical requirements
- Internet speed of at least 400 Mbps is required
Complete Job Description
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