Child Support Call Center Agent
Job Summary
Working remotely on a full-time basis, the Child Support Call Center Agent will manage inbound inquiries for the New Jersey Department of Human Services, addressing customer questions regarding child support services and ensuring accurate information is provided.
Key Responsibilities
- Respond to telephone inquiries and concerns while adhering to approved procedures and guidelines
- Research and resolve customer inquiries related to child support payment histories and account details
- Document customer calls accurately and communicate available services and resources to clients
Required Qualifications
- High School diploma or GED
- 2 years of high-volume call center or customer service experience
- Proficient in data entry and database documentation
- Must have a personal computer meeting specified technical requirements
- Internet speed of at least 400 Mbps is required
Complete Job Description
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