Child Support Call Center Agent
Job Summary
Working remotely on a full-time basis, the Child Support Call Center Agent will manage inbound inquiries for the New Jersey Department of Human Services, addressing customer concerns related to child support payments and account histories while ensuring adherence to approved procedures.
Key Responsibilities
- Respond to telephone inquiries and concerns using established guidelines while maintaining call quality and integrity
- Research and resolve customer inquiries, documenting calls accurately and communicating available services
- Assist callers in resetting personal identification and provide professional escalation support when necessary
Required Qualifications
- High School diploma or GED
- 2 years of high-volume call center or customer service experience
- Proficiency in data entry and database documentation
- Own compatible equipment with specific technical requirements, including dual monitors
- Internet speed of at least 400 Mbps
Complete Job Description
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