Child Support Call Center Agent
Job Summary
Providing support for the New Jersey Department of Human Services, the full-time Child Support Call Center Agent will manage inbound calls, addressing customer inquiries regarding child support services and account histories while working remotely.
Key Responsibilities
- Respond to telephone inquiries and concerns using approved procedures and guidelines to ensure call quality and integrity
- Research and resolve customer inquiries, documenting calls accurately and providing appropriate information
- Assist callers with resetting personal identification and inform them of available services and resources
Required Qualifications
- High School diploma or GED
- Two years of high-volume call center or customer service experience
- Experience with data entry and database documentation
- Own compatible equipment including two monitors, and meet specified technical requirements
- Ability to type at least 30 words per minute
Complete Job Description
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