Child Support Call Center Agent
Job Summary
Handling inquiries for the New Jersey Department of Human Services, the full-time Child Support Call Center Agent will respond to inbound calls, research customer inquiries, and provide accurate information while working remotely.
Key Responsibilities
- Respond to telephone inquiries and concerns using approved procedures and guidelines
- Provide information on child support payment histories and account details
- Document customer calls and resolve inquiries efficiently
Required Qualifications
- High School diploma or GED
- 2 years of high-volume call center or customer service experience
- Experience with data entry and database documentation
- Own compatible equipment, including a PC with specified technical requirements
- Internet speed of at least 400 Mbps
Complete Job Description
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