Child Support Call Center Agent
Job Summary
Working remotely as a full-time Child Support Call Center Agent, the associate will manage inbound inquiries for the New Jersey Department of Human Services, addressing customer questions, researching issues, and providing accurate information regarding child support services.
Key Responsibilities
- Respond to telephone inquiries and concerns using approved procedures while ensuring call quality and integrity
- Gather information, research and resolve customer inquiries, and document calls appropriately
- Communicate available options for resolution and inform customers of relevant services and resources
Required Qualifications
- High School diploma or GED
- 2 years of high-volume call center or customer service experience
- Computer system experience with data entry and database documentation knowledge
- Own compatible equipment, including a PC with specific hardware requirements
- Internet speed of at least 400 Mbps
Complete Job Description
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