Claim Coordinator, Long Term Care

Job Summary

Serving as the primary point of contact for claimants, the full-time Claim Coordinator, Long Term Care will provide education and guidance throughout the claims process, managing communications and documentation while working remotely.

Key responsibilities

• Manage the life cycle of claims, ensuring timely processing and effective communication with all parties involved
• Deliver exceptional customer service by guiding claimants and beneficiaries through the complexities of the claims process
• Identify and address inconsistencies in processes, collaborating with team members to improve the overall claims experience

Required qualifications

• High school diploma required
• Minimum of 2 years' experience in the insurance or financial services industry
• Proficient with Microsoft Office Suite including Word, Outlook, and Excel
• Ability to maintain professionalism when handling sensitive issues
• Strong organization and prioritization skills with the ability to adapt to a dynamic environment