Claims Client Liaison Manager

Job Summary

Leading a team of Claims Client Liaisons, the full-time Manager Claims Client Liaison will provide claims support, advocacy, and relationship management for national account customers in a remote setting, ensuring service standards are met and enhancing the overall customer experience.

Key responsibilities

• Lead, coach, and develop a team focused on customer service and claims support
• Establish and monitor service standards for quality, responsiveness, and customer satisfaction
• Serve as the primary escalation point for complex customer and claims issues

Required qualifications

• 5 or more years of experience in insurance claims, claims operations, or account management
• Bachelor's degree or equivalent combination of education and relevant work experience
• Prior people leadership and claims management experience within the insurance industry
• Strong knowledge of disability, leave, life, and/or workforce benefits claims operations
• Experience managing escalations and complex customer relationships