Claims Coordinator

Job Summary

Representing the organization in a professional manner, the full-time remote Claims Coordinator will manage day-to-day internal claims processing operations, collaborate with client-facing teams and outsource partners, and ensure compliance with service level agreements (SLAs).

Key responsibilities

• Monitor and respond to Jira ticketing queues related to claims processing
• Act as an operational resource for claims services, addressing inquiries from outsource partners
• Identify processing bottlenecks and collaborate on workflow enhancements with the Claims Department Supervisor

Required qualifications

• Graduation from an accredited college, university, or technical school
• Background or experience in Benefits Administration
• Prior experience in claims processing or TPA operations preferred
• Working knowledge of third-party administration (TPA) and claims adjudication processes
• Proficiency in Microsoft Office/Google Workspace and experience navigating Jira and Jitbit