Claims Customer Care Associate
Job Summary
Supporting the Group Protection team in a remote environment, the full-time Claims Customer Care Associate will manage claimant inquiries regarding group insurance products, providing education and guidance while utilizing multiple applications in a call center setting.
Key responsibilities
- Communicate with 50-60 customers daily, addressing questions and providing information about their claims
- Educate customers on product details, particularly regarding FMLA and disability claims, ensuring accurate documentation
- Identify and recommend process improvements to enhance team performance and quality of service
Required qualifications
- High School Diploma or GED
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Ability to maintain a minimum internet bandwidth of 12 Mbps
- Experience in a fast-paced environment, preferably with data entry and research
- Ability to navigate multiple systems effectively
Complete Job Description
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