Claims Customer Service Manager

Job Summary

Leading the Claims Customer Service team, the full-time remote Claims Customer Service Manager will oversee operations, develop staff, and ensure exceptional support for customers navigating travel insurance claims.

Key responsibilities

• Manage and develop the Claims Customer Service team, providing oversight and support while establishing service quality expectations
• Oversee customer interactions across multiple communication channels, ensuring timely and accurate responses to inquiries and claims-related questions
• Take ownership of customer service technology and processes, optimizing workflows and implementing improvements for operational efficiency

Required qualifications

• 5+ years of experience in insurance customer service or claims operations
• 3+ years of people management experience, preferably in a customer service or claims support setting
• Strong understanding of insurance claims processes and customer communications
• Experience managing multichannel customer service operations, including telephone, email, and live chat
• Proven ability to develop training programs and manage team performance effectively