Claims Customer Service Representative

Job Summary

Working primarily remote with occasional office visits, the full-time Claims Customer Service Representative will serve as the initial contact for claimants, handling incoming calls, processing claims, and providing timely claim status information while ensuring confidentiality and adhering to established procedures.

Key responsibilities

• Respond to incoming and return calls regarding life and supplemental health claims in a professional manner
• Process first notice of loss by gathering accurate information and initiating claims in the appropriate system
• Document all interactions and provide accurate claim status updates to callers

Required qualifications

• Minimum of 2 years of experience in Customer Service
• Experience in the insurance industry or call center environment
• Associate's degree in business or related field
• Fluency in Spanish is a plus
• Basic knowledge of Microsoft Word and Excel