Claims Customer Service Representative

Job Summary

Working primarily remotely with occasional office visits, the full-time Claims Customer Service Representative will manage incoming calls regarding life and supplemental health claims, process first notices of loss, and provide accurate claim status information while ensuring empathetic and professional service.

Key responsibilities

• Respond to and manage incoming and returned calls related to claims in a timely and professional manner
• Process first notices of loss by gathering accurate information and initiating claims in the appropriate system
• Document all interactions and provide follow-up correspondence while adhering to established service standards

Required qualifications

• Minimum of 2 years of experience in Customer Service, preferably in the insurance industry or call center environment
• Associate's degree in business or a related field
• Fluency in Spanish is a plus
• Basic knowledge of Microsoft Word and Excel
• Experience with health insurance customer service is preferred