Claims Customer Service Specialist
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Job Summary
To support a mission-driven travel insurance company, the full-time Claims Customer Service Specialist will assist customers with inquiries about their coverage and claims, providing guidance on the claims submission process and updates on claim status while working remotely.
Key responsibilities
- Handle inbound and outbound customer communications related to travel insurance claims
- Provide timely updates on claim status and assist customers in understanding their benefits and coverage
- Document customer interactions and collaborate with global teams to enhance the claims experience
Required qualifications
- Minimum 2 years of experience in travel insurance or claims customer service
- Strong understanding of travel insurance benefits and claims processes
- Experience handling customer inquiries related to claims status and submissions
- Ability to explain insurance coverage in clear, simple language
- Comfortable working independently in a remote environment while collaborating with a global team
Complete Job Description
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