Claims Management Associate

Job Summary

To support a growing Social Security Disability Insurance (SSDI) team, the full-time remote Claims Management Associate will manage client interactions, exercise judgment on claims, and maintain organization while handling a high volume of tasks.

Key responsibilities

• Interface regularly with clients, colleagues, and government agencies to drive successful claim outcomes
• Handle key steps throughout the claim process, including transactional calls and reviewing claim files
• Provide patient customer service, ensuring clients feel informed and supported during their claims journey

Required qualifications

• 1-2 years of experience managing claims or cases, ideally within Social Security or disability environments
• Experience managing high volumes of inbound and outbound client interactions in a fast-paced setting
• Proficiency with Microsoft Office and familiarity with case management/CRM platforms like Salesforce
• Strong organizational skills with the ability to manage multiple tasks and priorities
• Demonstrated ability to maintain confidentiality and exercise sound judgment with sensitive information