Claims Manager

Job Summary

Managing the day-to-day operations of multiple teams, the full-time Claims Manager will supervise Claim Analysts and outsourced vendor staff, ensuring quality, production, and service expectations are met while addressing complex claim inquiries remotely.

Key responsibilities

• Oversee team performance to achieve quality, production, and service goals
• Support staff development and successfully implement new clients into the department
• Resolve complex claim and customer service issues while advising team members on procedures

Required qualifications

• High School Diploma or GED equivalent
• 3-5 years of claim processing experience
• Previous supervisory or management experience
• Strong leadership and organizational skills
• Ability to analyze and interpret documents and Summary Plan Descriptions (SPDs)