Claims Service Leader
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Job Summary
To support the oversight and coordination of first-party casualty operations, the fully remote Claims Service Leader will manage Uninsured/Underinsured Motorist (UM/UIM) claims handling while ensuring customer satisfaction and effective claim resolution.
Key Responsibilities
- Ensures adherence to empathetic and responsive customer service in all transactions
- Proactively identifies and manages risk while eliminating barriers to achieve business results
- Manages and resolves escalated customer communications, concerns, conflicts, or issues
Required Qualifications
- Experience in claims handling, specifically in first-party casualty and UM/UIM claims
- Proven ability to mentor and coach team members in a claims environment
- Strong understanding of regulatory compliance related to claims operations
- Ability to analyze operational and statistical data effectively
- Demonstrated commitment to ethical practices and customer service excellence
Complete Job Description
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