Claims Specialist II

Job Summary

To support a dedicated claims team, the full-time remote Claims Specialist II will manage the claims process by investigating and processing vehicle and property damage claims, addressing customer inquiries, and ensuring a positive customer experience.

Key responsibilities

• Review and explain coverage details and the claims process to customers, ensuring satisfaction and retention
• Gather evidence and assess facts of loss through communication with involved parties and review of law enforcement reports
• Analyze and negotiate moderate bodily injury claims, collaborating with legal counsel and coordinating with other departments for a seamless claims experience

Required qualifications

• High school diploma or equivalent; Bachelor's degree preferred
• 6 months of customer service experience in a high-volume work environment or equivalent education and experience
• 6-12 months of claims adjusting experience preferred
• Prior experience working in a remote environment is a plus