Claims Support Specialist

Job Summary

Providing exemplary customer service, the full-time Claims Support Specialist will manage incoming claims inquiries, capture First Notice of Loss (FNOL), and process simple claims while working remotely.

Key responsibilities

• Monitor phone queues and gather information related to new claims in claims systems
• Field calls from members regarding existing claims and provide updates on their status
• Document customer interactions and claim details accurately in various systems

Required qualifications

• Proven experience in a customer service role, preferably within the insurance industry
• Ability to navigate and input data into multiple claims management systems
• Strong organizational skills with a keen attention to detail
• Empathetic understanding of members' concerns during the claims process
• Interest or knowledge of classic or collector vehicles is a plus