Client Account Specialist
Job Summary
To support self-pay clients in their treatment journey, the remote Client Account Specialist will develop financial plans, ensure timely payments, and manage client account inquiries while working a flexible schedule from 7:30 AM to 5:00 PM CST.
Key responsibilities
- Manage inbound and outbound calls to assist clients with financial inquiries and appointment scheduling
- Prepare and monitor payment plans for clients, escalating issues as needed to the Client Account Team Lead
- Review financial assistance applications and allocate funding to approved recipients while ensuring compliance with financial policies
Required qualifications
- High school diploma or equivalent required
- Two years of phone experience with customers
- Two years of experience in health care, preferably with client benefit coverage and/or claims
- Basic knowledge of Teams, Outlook, and Office programs
- Experience in a behavioral health environment preferred
Complete Job Description
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