Client Care Agent

Job Summary

Seeking a dedicated Client Care Agent, the full-time remote position will manage inbound and outbound customer interactions, support the sales team, and ensure a seamless booking process while maintaining high professionalism and service standards.

Key responsibilities:

• Answer inbound calls and route inquiries to the appropriate teams
• Educate customers on product offerings and assist with building and confirming tour packages
• Review and complete booking notations, ensuring all changes and requests are addressed promptly

Required qualifications:

• Experience in a call center or travel industry is preferred
• Strong computer skills, particularly in Microsoft Excel, Outlook, and Word
• Ability to work nights and weekends as needed
• Desire for continuous learning and improvement in customer service processes
• Some higher education preferred, but not mandatory