Client Care Assistant
Job Summary
To support a growing team, the part-time Client Care Assistant will manage inbound and outbound client communications, schedule appointments, and provide product information while working remotely from 12:00 PM to 8:30 PM EST.
Key responsibilities
- Quickly answer inbound calls and perform outbound calls to schedule appointments and discuss products
- Utilize CRM tools and marketing knowledge to convert calls into qualified appointments
- Handle client communications through SMS, email, and website chat while maintaining confidentiality and adhering to HIPAA guidelines
Required qualifications
- High school diploma or equivalent required
- Customer service experience required
- Strong de-escalation skills and a positive demeanor
- Ability to work independently and efficiently
- Willingness to learn new computer programs and processes
Complete Job Description
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