Client Care Assistant

Job Summary

To support a growing team, the part-time Client Care Assistant will manage inbound and outbound client communications, schedule appointments, and maintain a positive customer experience in a fully remote environment.

Key responsibilities

• Quickly answer inbound calls and perform outbound calls to clients and prospects regarding appointment inquiries and product requests
• Utilize sales skills to convert calls into qualified appointments while maintaining a friendly and efficient demeanor
• Handle client SMS, email responses, and website chat, while adhering to company policies and maintaining confidentiality

Required qualifications

• High school diploma or equivalent required
• Customer service experience is essential
• Strong de-escalation skills required
• Ability to work independently and efficiently in a fast-paced environment
• Willingness to learn new computer programs and processes