Client Care Assistant
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Job Summary
To support a growing remote team, the part-time Client Care Assistant will manage inbound and outbound client communications, schedule appointments, and maintain knowledge of hearing aid products and services while working from 9:00 PM to 5:30 PM EST.
Key responsibilities
- Quickly answer inbound calls and perform outbound calls to clients and prospects, utilizing persuasive communication techniques
- Convert calls into qualified appointments while maintaining a positive and friendly demeanor
- Handle client SMS, email responses, and website chat, ensuring adherence to company policies and HIPAA guidelines
Required qualifications
- High school diploma or equivalent required
- Customer service experience required
- Strong de-escalation skills and ability to work independently
- Willingness to learn new computer programs and processes
- Bilingual Spanish skills preferred for assisting Spanish-speaking clients
Complete Job Description
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