Client Care Representative

Job Summary

Serving as the central connection between customers and internal teams, the full-time Client Care Representative will manage customer inquiries, coordinate field engineers, and maintain accurate records while working remotely in the USA.

Key responsibilities

• Provide responsive support to customers via phone and email, ensuring a professional experience
• Coordinate and schedule field engineers for onsite visits, gathering necessary information for successful service delivery
• Maintain confidentiality of customer records and support tickets while managing requests from intake to resolution

Required qualifications

• Strong organizational skills with the ability to manage multiple projects simultaneously
• Proficiency in Microsoft Office applications
• Experience using CRM or customer management systems is desired
• A combination of education, training, and relevant experience in customer service or administrative support
• Critical thinking skills with the ability to adapt to new situations and learn on the job