Client Care Representative

Job Summary

Serving as the primary point of contact for customer inquiries, the full-time Client Care Representative will provide exceptional service remotely, managing service tickets, documenting interactions, and advising clients on products and promotions.

Key responsibilities:

• Act as the first point of contact for all customer service requests or inquiries
• Advise customers on Monster Transmission's products, services, and promotions
• Create and maintain detailed documentation for all client interactions and manage service tickets in the Zoho system

Required qualifications:

• 3+ years of experience in a fast-paced administrative or customer service role
• Previous experience with a Customer Relationship Management (C.R.M.) system
• Familiarity with Microsoft Office