Client Communications Specialist

Job Summary

Supporting client communications in a hybrid work environment, the Client Communications Specialist will manage client requests, track communications, and coordinate operational tasks across various business units while ensuring timely and accurate responses.

Key Responsibilities

• Monitor and manage client communication inboxes, distributing requests and tracking responses for timely completion
• Serve as a point of contact for client communications, managing loan-level inquiries and operational matters
• Coordinate client surveys and information requests, ensuring accurate responses are compiled and submitted on time

Required Qualifications

• Associate Degree or equivalent professional experience
• Proficiency in Microsoft Office products and client sites, including Tempo and BKFS/ICE
• Prior knowledge of foreclosure processes
• Ability to maintain confidentiality and exercise discretion with sensitive information
• Experience in managing high-volume communications and prioritizing tasks in a fast-paced environment