Client Concierge Specialist

Job Summary

Delivering high-touch, white-glove service, the remote Client Concierge Specialist will manage member inquiries regarding benefits, claims, and provider navigation while ensuring a seamless healthcare experience.

Key responsibilities:

• Serve as the primary point of contact for inbound calls, emails, and digital inquiries from members and providers
• Assist members with benefits education, eligibility verification, and claims inquiries while providing tailored solutions
• Research and resolve complex issues related to claims, billing, and coverage, ensuring timely communication with stakeholders

Required qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred
• 2+ years of experience in customer service or call center roles within healthcare, insurance, or TPA environments
• Familiarity with claims processing and benefits eligibility systems
• Experience with CRM systems or customer support platforms preferred
• Solid working knowledge of standard computer applications including MS Word, Excel, Outlook, and PowerPoint