Client Concierge Specialist

Job Summary

Delivering high-touch, white-glove service remotely, the Client Concierge Specialist will serve as the primary point of contact for members and providers in a health insurance environment, guiding them through benefits, claims, eligibility, and issue resolution.

Key responsibilities:

• Manage inbound calls, emails, and digital inquiries, providing personalized support and tailored solutions
• Assist members with benefits education, eligibility verification, and claims inquiries while ensuring clear communication
• Research and resolve complex issues related to claims, billing, and coverage, while maintaining accurate records and updates

Required qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred
• 2+ years of experience in customer service or call center roles, preferably in healthcare or insurance
• Familiarity with call center metrics and experience with claims processing and CRM systems
• Proficient in standard computer applications, including MS Office Suite
• Ability to manage escalations and communicate effectively with both internal and external customers