Client Delivery Manager

Job Summary

Managing operational alignment for assigned client accounts, the full-time Client Delivery Manager will develop a deep understanding of client contracts and workflows while proactively identifying trends and recommending corrective actions in a remote environment.

Key Responsibilities

• Independently own operational alignment for assigned client accounts and develop a deep working knowledge of client contracts and SLAs
• Translate operational performance data into actionable insights and lead structured root cause analysis efforts
• Prepare and facilitate monthly operational reviews, ensuring alignment across internal teams and client expectations

Required Qualifications

• Bachelor's degree in Business, Healthcare Administration, Operations, or a related field required
• 3-5 years of experience in healthcare operations, revenue cycle, or client-facing roles
• Foundational understanding of operational workflows and data interpretation
• Proven ability to independently manage client relationships and operational discussions
• Strong analytical skills with the ability to interpret data and translate it into actionable insights