Client Delivery Manager
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Job Summary
Leading client delivery operations, the full-time Client Delivery Manager will coordinate service activities, resolve client inquiries, and ensure consistent execution of delivery standards in a remote setting.
Key responsibilities
- Build and maintain strong client relationships through proactive engagement and timely resolution of needs
- Monitor client health and key performance indicators (KPIs) to identify trends and potential risks
- Partner cross-functionally to address client needs and maintain consistent service delivery
Required qualifications
- Bachelor's degree preferred; equivalent relevant experience will be considered
- Minimum of 5 years of relevant experience in client delivery or healthcare revenue cycle management
- Demonstrated experience managing client relationships and service issues
- Experience using KPIs and operational data for performance communication
- Proficiency with Microsoft Excel and Power BI for developing reports and presentations
Complete Job Description
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