Client Engagement Manager

Job Summary

To support various partners nationwide, the remote Client Engagement Manager will provide ongoing program support, manage client inquiries and issues, and facilitate strategic meetings while ensuring compliance and process improvement.

Key responsibilities

• Provide continuous support to State and MCO partner staff regarding program operations and health
• Field questions and issues from program partners and internal staff, offering expert-level knowledge of program rules and policies
• Lead high-level strategy meetings and collaborate across departments to enhance program responsiveness and effectiveness

Required qualifications

• Bachelor's degree in human services, social work, healthcare policy/administration, business administration, or a related field preferred; Master's degree or 4 years of relevant experience preferred
• 4 years of program management or project management experience required
• Experience in business development or sales and marketing for program growth preferred
• Proficiency in MS Office and CRM software
• Strong analytical and decision-making skills