Client Engagement Specialist

Job Summary

A company is looking for a Client Engagement Specialist I to serve as the initial point of contact for customers seeking financial guidance.

Key Responsibilities

• Handle calls from new customer prospects to introduce the Advice Center and match customers with appropriate advisors
• Guide customers through the customer experience, gathering information to identify and assess needs
• Schedule appointments with advisors for simple customer requests and facilitate communication with the advisor team

Required Qualifications

• Bachelor's degree in a business-related field or equivalent experience
• Professional demeanor to represent the company in a virtual environment
• Ability to multi-task and work in a team environment
• Proficiency using MS Office products
• Experience in the financial services industry is preferred