Client Engagement Specialist
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Job Summary
As a full-time Client Engagement Specialist, the candidate will lead strategic retention efforts for high-value accounts at risk of cancellation, collaborating cross-functionally to deliver personalized solutions while managing customer re-engagement from discovery to resolution.
Key responsibilities
- Lead strategic retention conversations to save high-value accounts at risk of cancellation
- Collaborate with Onboarding, CX, Implementation, and Sales to deliver personalized solutions
- Manage interactions and outcomes in Salesforce, using data to spot trends and improve strategy
Required qualifications
- 1-3 years in a SaaS sales, retention, or account management role with a proven track record of success
- Confident discussing technical concepts like APIs or integrations
- Data-driven with solid forecasting and decision-making skills
- Experience in cross-functional teamwork and maintaining momentum
- Passion for fitness and wellness, or experience in the space, is a plus
Complete Job Description
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