Client Executive

Job Summary

Managing strategic relationships with enterprise clients, the full-time Client Executive will drive exceptional account retention and expansion through proactive relationship management and independent problem-solving in a remote work environment.

Key Responsibilities

• Drive client retention through strategic account planning and early risk identification across assigned enterprise accounts
• Build and maintain relationships with decision-makers, establishing trust and demonstrating measurable business impact
• Research and present solutions to client challenges, facilitating cross-functional problem-solving without constant oversight

Required Qualifications

• 10+ years in enterprise account management with a focus on strategic client relationships, preferably in healthcare, benefits, or SaaS
• Proven success in managing multiple strategic enterprise accounts with retention rates of 95% or higher
• Expertise in navigating complex stakeholder environments, including C-suite executives and procurement teams
• Experience achieving 100%+ net revenue retention, including managing contract negotiations and performance discussions
• Strong strategic relationship-building skills with a track record of recovering at-risk accounts