Client Experience Associate

Job Summary

To support client interactions, the full-time Client Experience Associate will manage inbound calls, capture leads, schedule appointments, and handle various call types while working remotely from home.

Key responsibilities

• Answer inbound calls and manage live chat, appointment setting, and legal intake calls
• Capture leads and take orders while maintaining performance metrics for quality and accuracy
• Participate in a structured training program followed by ongoing support during the Learning & Development phase

Required qualifications

• Strong computer skills with a typing speed of at least 30 WPM
• Availability to work 40 hours per week, including mandatory hours on Fridays and Saturdays during training
• Dependable attendance and punctuality for scheduled shifts
• A warm and upbeat demeanor with a genuine interest in helping clients
• A growth mindset and willingness to learn new call types and tools