Client Experience Associate
Job Summary
To support a growing team, the full-time Client Experience Associate will manage inbound client calls, capture leads, schedule appointments, and handle various call types remotely while maintaining performance metrics.
Key responsibilities
- Answer inbound calls for clients' businesses, capturing leads and taking orders
- Handle a variety of call types, including live chat, appointment setting, and legal intake calls
- Maintain performance standards for quality, accuracy, and after-call work time in a fast-paced environment
Required qualifications
- Dependable with a strong attendance record and punctuality
- Strong computer skills with a typing speed of at least 30 WPM
- Availability for a minimum of 40 hours per week during training and flexible scheduling thereafter
- Experience in customer service or related fields preferred
- Ability to stay calm and efficient under pressure while actively listening to clients
Complete Job Description
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