Client Experience Associate

Job Summary

Working remotely, the full-time Client Experience Associate will manage inbound client calls, capture leads, take orders, schedule appointments, and handle various call types in a fast-paced environment.

Key responsibilities:

• Answer inbound calls and manage live chat for client businesses, ensuring quality and accuracy
• Handle appointment setting and legal intake calls while maintaining a warm and efficient demeanor
• Participate in ongoing training and development, taking live calls with support during the initial learning period

Required qualifications:

• Dependable with a strong attendance record and punctuality for scheduled shifts
• Strong computer skills with a minimum typing speed of 30 WPM
• Ability to remain calm and efficient under pressure while providing excellent customer service
• Willingness to learn new call types and tools as part of ongoing development
• Availability for a full-time schedule during training and flexibility in shift selection thereafter