Client Experience Associate
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Job Summary
Answering inbound calls and managing client interactions, the full-time Client Experience Associate will work remotely to capture leads, take orders, schedule appointments, and provide support through various communication channels.
Key responsibilities
- Handle inbound calls, live chats, and appointment scheduling for client businesses
- Manage a variety of call types, including standard answering and legal intake calls, with ongoing training provided
- Maintain performance metrics focused on quality, accuracy, and efficiency during call handling
Required qualifications
- Strong computer skills with a typing speed of at least 30 WPM
- Availability for a full-time schedule during training and flexibility in shift selection thereafter
- Dependable attendance and punctuality for scheduled shifts
- Willingness to learn new call types and tools during the training period
- Positive attitude and genuine interest in helping clients effectively
Complete Job Description
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