Client Experience Coordinator
Job Summary
Managing high volumes of client interactions, the full-time Client Experience Coordinator will handle calls, emails, and voicemails, ensuring accurate categorization of requests and effective issue resolution in a remote setting.
Key responsibilities
- Manage incoming communications professionally, utilizing active listening and critical thinking to address caller needs
- Categorize and prioritize requests in a case management system, escalating emergencies to leadership as needed
- Assist with data entry and analysis while performing specialized tasks for other support departments
Required qualifications
- High school diploma or equivalent
- Ability to type at least 40 words per minute
- Experience with Microsoft Office
Complete Job Description
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