Client Experience Manager
Job Summary
To support a growing healthcare technology practice, the full-time Client Experience Manager will provide early morning customer support from 4:00-8:00 a.m. Eastern Time and manage additional flexible hours while ensuring exceptional client experiences and addressing software inquiries remotely.
Key Responsibilities
- Develop and maintain a deep understanding of product offerings to effectively respond to customer inquiries
- Provide timely and accurate customer support through email during early morning coverage and an additional scheduled work block
- Troubleshoot software issues, document findings, and collaborate with Engineering to prioritize resolutions
Required Qualifications
- Experience as a rehab clinician, such as an SLP, OT, PT, COTA, or PTA
- Availability to work Monday-Friday from 4:00-8:00 a.m. Eastern Time, plus an additional four consecutive hours later each day
- Highly analytical mindset with strong troubleshooting abilities for software issues
- Proactive and resourceful learner capable of working independently with limited oversight
- High proficiency in MS Excel
Complete Job Description
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