Client Experience Manager

Job Summary

To enhance the client journey and drive satisfaction, the full-time Client Experience Manager will oversee client interactions, lead a team focused on support and strategic planning, and collaborate cross-functionally to implement improvements and ensure client retention.

Key responsibilities:

• Oversee teams managing the technical roadmap and client relationships to ensure a seamless client experience
• Collect and act on client feedback to identify pain points and drive service improvements
• Manage and mentor a team, fostering a culture of continuous learning and client-centric service

Required qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field preferred, or equivalent experience
• 5+ years of experience in client experience, customer success, or a related role
• Proven success in client experience and retention strategies
• Familiarity with client experience tools and platforms, such as CRM and customer feedback systems
• Experience in the IT or technology industry, particularly in a Managed Services Provider (MSP) environment preferred